Privacy Policy

Hello, welcome to the Privacy Policy of the website of Traive do Brasil Soluções Financeiras Ltda., registered with CNPJ No. 35.192.878/0001-50, headquartered at R. Cap. Antônio Rosa, 409 – Jardim Paulistano São Paulo – SP, Brazil CEP 01443-010 (“Traive”).

We understand that your personal data is important and we respect your right to privacy. Therefore, we have created this document to explain, in an objective and transparent way, for what purposes your personal data is used and we use your information.

If you have any questions or are interested in talking to us about any issue related to your personal data, feel free to contact our team at


To contact you, we use information that you provide by yourself. This information is your name, email, mobile, company, job title/function and any other data entered in your message in addition to one of the options available to identify you.

Where necessary, we will ask for your consent, and we will take care to ensure that you are free to refuse or withdraw consent without any hindrance.

If you have any questions or would like to receive more information about what data we use, or what processes your data is involved in, please feel free to ask us through our Helpline,


We may share your personal data in the following cases:

  • With judicial, administrative or governmental authorities, whenever there is a legal determination, request, requisition or court order;
  • Automatically, in the event of a change in our corporate structure, such as in the event of a merger, acquisition or incorporation; and
  • With service provider partners responsible for the administration, custody and security of such data;

It is possible that, when sharing your data with our partners as described above, your data will be transferred to servers outside the country (cloud computing), provided that they respect the privacy and data protection of customers and users at a level consistent with that offered by Brazilian law and this Privacy Policy, and offer adequate security conditions in the storage and processing of such data.

Traive undertakes to respect the rights to privacy, protection of personal data and records of its customers and users, and ensures that it will ensure that any third parties with whom such data is shared respect the terms of this Privacy Policy.


We may keep your data with us for the following:

  • For as long as it is needed to fulfill the purposes described above;
  • For the statutory period of the possible bringing of claims by or against Traive.
  • If any of the above no longer justify keeping this data, we will either delete it completely or change it so that it is impossible for us and our partners to identify you as the data subject.


    We at Traive ensure that we take care of your data through appropriate technical and operational measures and strive for the same level of excellence as our partners, but it is important to note that no system is completely secure.

    All personal data provided to our website is stored in a proprietary database with access restricted to authorized persons who are obliged by contract to maintain the confidentiality of the information and not to use it inappropriately.

    Therefore, if you become aware of any event that may jeopardize data made available to Traive, we ask that you contact us through our Call Center,

    It is very important that you know that the security of your data is also your role. Therefore, we recommend that you always take the following precautions:

    • Use secure equipment and connections, web browsers, operating systems and updated antivirus;
    • Do not share data sent to Traive with other organizations that you do not have complete confidence in. Remember that we will not ask you for any other data outside of our official contact channels.

    Our platform may contain links to other applications, external websites, partners and/or sponsors, which may have privacy policies that differ from ours and are therefore subject to their own data collection and use practices.

    Traive is not responsible for the content of such applications or the handling of information by third parties. Therefore, we recommend that our users always read the specific relationship rules and privacy policy within the application itself or the website of the partner or sponsor that collects their information.


    You have the following rights in relation to your personal data:

    Right Definition
    Confirmation Confirm the existence of the processing of your personal data in our database;
    Access Allow you to access the personal data that is processed by the institution;
    Correcting incomplete, inaccurate or outdated data Request the correction and/or rectification of personal data if you identify that some of them are incorrect/outdated;
    Anonymization, blocking or deletion Request anonymization, blocking or deletion of excessive data or data processed in a manner contrary to the law;
    Portability Transfer your data to another provider;
    Revocation of consent and consequences of refusal Withdraw at any time the consent that has been provided for the processing of personal data, being informed of the consequences of the refusal;
    Copy of personal data Allow you to request a copy of your personal data held on our database;
    Deletion When your data is processed on the basis of your consent.

    There are cases where some of these rights may not be exercised, or may only be partially exercised, due to legal compliance obligations of Traive or in case of a right of Traive to keep such data with us. In such cases, we guarantee that access to and use of such data will be restricted to such purposes only.

    If you have any questions about your privacy rights, you can contact us through our Customer Service Center,, and we will get back to you as soon as possible.


    It is possible that this policy may change, so we recommend that you access this document whenever you use our services. You can find this document through our Service Center,

    If your consent becomes necessary, we will contact you to obtain it prior to use. We recommend that you are aware of the contact channels provided to Traive, as in this case we will not be able to use your data for your benefit until your consent is duly confirmed.


    Whenever the legislation allows, the law applicable to this Privacy Policy will be the laws of the Federative Republic of Brazil and the forum for discussion of any claims arising from this document will be the forum of the district of São Paulo / SP, to the detriment of any other, however privileged they may be.


    If even after carefully reading this document you still have questions or need any clarification, we are at your disposal through our e-mail